FREQUENTLY ASKED QUESTIONS
- Do you have references you can give me?
We are proud of the many testimonials—and referrals—that WORKS has received from our clients. You can read and hear their praise on our website’s Testimonials page or on YouTube by querying “WORKS by Jesse DeBenedictis.”
- How much work is subbed out versus in-house?
WORKS is unique in the depth and breadth of knowledge on our own team, which includes carpenters, painters, builders and designers who have worked together for years. We can handle most work in-house. We subcontract jobs that require special licensing (plumbing, electrical) or specialized skills (roofing) that our team lacks. However, our subcontractors are people we’ve worked with for years; they consider themselves part of the WORKS team. That means you, the customer, are assured of the highest level of efficiency, with clear lines of responsibility and communication.
- How do you maintain the quality of a subcontractor’s work?
Our long-term relationship with subcontractors such as plumbers and electricians means that they know what we expect and we know they can meet our expectations. They are always fully licensed, able to work as a member of the WORKS team and dedicated to providing the same high level of quality that our clients identify with WORKS.
- Can I trust your employees in my home?
Every employee of WORKS undergoes a background check before being hired. Employees who have been with WORKS the longest (and that means at least 5 years) are always in charge of the job site. They make sure that the team obeys the most detailed rules, from arriving on time to not smoking on the job site and cleaning up carefully at the end of the workday.
- What happens if something fails after you leave? Will you fix it?
I have my name on the line every time WORKS takes on a renovation, remodel, new build or repair project—this company is called “WORKS by Jesse DeBenedictis.” I will not tolerate below-par results from the team. If something fails after we leave and it is our fault, we will fix it. No question. Our relationship to our clients is too important to us.
- Are you licensed and insured for construction in this state and are all your subcontractors licensed and insured as well? What happens if someone is injured in my home? What happens if unexpected damage occurs in my home?
WORKS by Jesse DeBenedictis is fully licensed by the state of Massachusetts (# CS 91245 and HIC # 132798) and we are fully insured, including workers’ compensation. Every subcontractor we use is also fully insured and licensed. If one of our people is injured in your home, our insurance covers them. If we cause damage, we fix it. For example, if we are working upstairs in your home and damage a banister or wall as we carry tools up and down, we will fully repair that damage.
- How do I know if WORKS’ pricing is competitive and I am getting good value for my remodeling dollars?
With over 15 years of experience in the construction industry, WORKS can advise you on the most cost-effective way to deliver the remodel, new build or renovation that you want. Overall, we fall in the median price range for licensed and insured building contractors on the North Shore of Boston. Because whatever WORKS does, we do right, you are spared the cost of re-doing a bad cheap job—quality is a value that is priceless. You can check out the ranges for various construction projects in your area by using the cost versus value calculator at http://www.remodeling.hw.net/cost-vs-value/2016/.